By: tech3475
This just sounds like SNAFU for VM. The only people I’ve ever had zero issues with was their field engineers. I’ve had enough issues with their CS that a hallucinating AI chatbot would be a slight...
View ArticleBy: Steve
I work in customer service for virgin media. Reading this article is the first I have heard about the £6 add on for symmetrical speed so either these customers have a separate service team or we havnt...
View ArticleBy: RightSaidFred
In reply to Steve. Not being briefed sounds about right. As much as leaving things to the last minute is sound from the perspective of not letting your rivals know, if the act of selecting the new...
View ArticleBy: Al
When the public know more about VM than their own staff, you know there is a massive problem. Does not bode well for any consumer confidence
View ArticleBy: R
In reply to Phil. Not everyone with a residential broadband connection is a “home user”. People often run their businesses from home, and if that involves a lot of cloud storage then the upload would...
View ArticleBy: XGS
In reply to Billy Shears. The connection is whatever they want to sell. Could ask why they aren’t offering 8 Gbit given that’s the capacity of XGS but are instead limiting it, artificially, to 2 or...
View ArticleBy: MrJ
In reply to MrJ. After speaking with someone in retentions they explained that being an existing XGS-PON circuit customer before symmetrical speeds were available my account is in the asymmetric side...
View ArticleBy: MrBlu
Meanwhile other European countries have symmetrical speeds as the norm and at cheaper prices. A friend of mine in Europe gets 500/500 for just over €35.
View ArticleBy: Rich
In reply to Phil. Pointless to post about how the speeds companies offer are pointless every article.
View ArticleBy: Kieran
I worked for VM for 14 years and we always got our updates about new products, changes to products, trials of new products from the media (ispreview, BBC etc) then we got updated from VM about 3-7 days...
View ArticleBy: Cognizant
In reply to Bill watch. My PC and servers with 10Gbps NIC’s are ready and waiting for Gig2
View ArticleBy: Gemma
Does that mean I can’t upload my onlyfans content as quickly as I like. I have 1000’s of followers.
View ArticleBy: Her indoors
Having worked in the world of B2B services and solutions, it is not unusual for the client to forget to inform service providers of vital information until the last minute or even after a product has...
View ArticleBy: John Maguire
The thing to bear in mind is that VM’s customer service provision is based almost entirely on outsourced, third-party call centres, where it wouldn’t surprise me in the slightest to find that they are...
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